Support
How can we help?
Most questions are answered in our guides. If yours isn't, our support team is a message away.
Getting started
New subscriber? Work through the setup checklist first.
Setup checklistDevice setup
Platform-specific instructions for your TV, stick, phone or computer.
Device guidesFix a problem
Buffering, login errors, missing channels or guide data.
TroubleshootingSubscriptions & orders
Contact our team through WhatsApp for subscription enquiries and assistance.
Contact our teamCommon issues
Quick links to our most-used troubleshooting guides.
- IPTV Buffering: Common Causes and Solutions5 min read
- IPTV Not Working: A Complete Troubleshooting Guide3 min read
- IPTV Login Failed: How to Diagnose the Problem3 min read
- IPTV Channels Not Loading: What to Check2 min read
- IPTV EPG Not Updating: Troubleshooting Guide2 min read
- IPTV Audio and Video Out of Sync: How to Fix It2 min read
- IPTV App Crashing: Common Causes and Fixes2 min read
- IPTV Connection Problems on Wi-Fi: Troubleshooting2 min read
Contacting support
To help us solve your issue quickly, include:
- The device and player app you're using (and its version, if you can find it)
- What you expected to happen and what actually happened, including any error message
- What you've already tried from our guides
- Whether the problem affects all channels or only some
Never send passwords or full payment card numbers in a support message.
IPTV Apollo is an independent service and is not connected to any similarly named service. See our name clarification.